We are dedicated to providing the best care for our patients. We also understand that there may be times when patients, visitors, staff or volunteers have concerns about the care being provided. We want to make every effort to address these concerns as well as eliminate any system problems that can affect the delivery of care.
What is Code H?
Code H is a simple phone call that provides a way for individuals to speak up for patient safety and to promote communication in the event that a patient—or his or her visitors--is unable to get the attention of health care providers. A Code H call will initiate an immediate response.
When should a patient, visitor, staff member or volunteer place a Code H call?
- If a noticeable change has occurred in a patient’s condition and additional, immediate help is needed.
- If there is confusion about how care is being provided or what needs to be done for the patient.
- If something just doesn’t feel right.
How to Call Code H
Simply dial “5” from a bedside phone. After gathering your information, the operator will then page the response team, which will arrive in the room to assess and remedy the situation, or call in additional support as needed. This response team will include a critical-care nurse and a respiratory therapist.
